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Privacy & Cookies

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Data protection

Citizens Advice Hambleton, Richmondshire & Selby & District complies with the Data Protection Act 1998 (the “Act”). For the purposes of the Act, Citizens Advice Hambleton, Richmondshire & Selby & District is the Data Controller.

Citizens Advice Hambleton, Richmondshire & Selby & District is committed to safeguarding your privacy, while providing a high quality of service. Citizens Advice Hambleton, Richmondshire & Selby & District will treat your personal information as confidential and your details will not be given or sold to anyone.  We will use the information collected online to help us understand more about how our site is used by visitors, and to develop and enhance our services to you.
 

Your personal information

When you provide us with personal information, for example, when using the email advice service, we take steps to ensure that your information is treated securely from the time we receive it. Citizens Advice Hambleton, Richmondshire & Selby & District makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice Hambleton, Richmondshire & Selby & District cannot ensure or guarantee the security of information when it is being transmitted.
 

Email privacy and confidentiality information

Citizens Advice Hambleton, Richmondshire & Selby & District is covered by the Data Protection Act and is a member of Citizens Advice which electronically processes any personal information. Citizens Advice will treat your personal information as confidential and this will not be given to anyone else without your prior consent or sold to anyone else. Citizens Advice will keep your email electronically for reference and audit purposes. Your email may be used for anonymous statistical reports to funders with the aim of improving the service provided to all clients by Citizens Advice. Citizens Advice Hambleton, Richmondshire & Selby & District has a complaints handling procedure. Please email wnwinfo@northyorkslca.org.uk to request a copy of the complaints leaflet to be either posted or emailed to you.

Email is a way of making general enquiries but it is not a secure way to send personal information. Citizens Advice makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.

Citizens Advice will return information to the email address of the sender only.  If an email from Citizens Advice contains sensitive personal data about you, Citizens Advice will only send with your consent and will protect it by encrypting it. It is the sole responsibility of the sender to secure the privacy of this correspondence.

If you are concerned about confidentiality then please contact us by phone or in person.

Under the Data Protection Act 1998, we need your consent to store your personal details. By submitting information via the referral form or web chat service, you agree to the following statement:

I give my consent for the Citizens Advice service to process and use my personal information. I understand that this information will be kept confidential to the Citizens Advice service”.
 

Can I withhold my consent?

Yes, although currently you will not be able to use the Web Chat and email services if you withhold your consent due to the system limitations. Please contact us via an alternative method.

If you want to withhold consent when contacting us by phone or in person, the Citizens Advice service will not be able to advise you without generating an anonymous record of your enquiry needed for quality assurance purposes.  No personal data will be recorded, only details of your enquiry.
 

Permission to share your data with other organisations

Everything you tell us will be treated confidentially. We will not share your information with anyone else without your consent, unless required to do so by law.

In order to assist you with your enquiry we may suggest that you go to another organisation for advice. We will also ask for your consent before sharing your information with this organisation.

Note: This privacy policy only covers this website www.warmandwell.org.uk; other websites linked from this website are not covered by this policy. Once you have accessed another website via one of our links you will be subject to the security and privacy policy of that site.

 

Cookies

A cookie is a bit of information kept on a visitor’s computer. We use cookies on this site to:

  • track aspects of user visits, including the length of a user’s visit, their browser, geographic location and the use of the search facility on this website (For more information on Google Analytics tracking:http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html)
  • remember users selected contrast and/or text resizing style preferences for this website
  • record a user’s video preferences for our YouTube videos viewed on this website.

Web chat service

We use cookies to enable our online live chat communication provided by Click4Assistance. Information about the types of cookies used by Click4Assistance can be found here - http://www.click4assistance.co.uk/privacypolicy.aspx

How you can manage or delete cookies

If you don’t want to receive cookies, you can change settings in your web browser so that your browser tells you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies, the Help function within your browser should tell you how. Alternatively, these sites can provide more information on how to do this:

Name Nature and Purpose Category Expires
.ASPXANONYMOUS This is created by asp.net which is made by Microsoft, it is used to identify entities that are not authenticated.   Persistent

C4ATBCookie[ID]C4ATBTestP
C4ATBCookie[ID]_Cook_DTS
C4ATBCookie[ID]_Cook_ExtSets
C4ATBCookie[ID]_Cook_ExtSets
C4ATBCookie[ID]_Cook_ServerGUID
C4ATBCookie[ID]_Cook_VisitorID
C4ATBCookie[ID]_Cook_Visits

These cookies are set by Click4Assistance to allow for the live chat to work. It needs this so that it can send the message and request a callback. Site Functionality Persistent
LandingPage This is used to be able to show what the page is that you are currently browsing. So its the page that you landed on. Necessary Persistent
OriginalReferrer This cookie works along side the landing page one but however it shows the page that you came from to get to the page that your on. Necessary Persistent
PHPSESSID The PHPSESSID cookie enables websites to store serialised state data. This only lasts the session that you are browsing so that it is unique to each person who browses the website. Necessary Session
__RequestVerificationToken This is an anti-forgery toekn, this means that it doesnt allow for someone to forge a false link and have it activated. Necessary Session
__utma This cookie keeps track of the number of times a visitor has been to the site, it allows for us to track how many people view the site and what page they view. Performance Persistent
__utmb This cookie takes a timestamp of when the a user first joins the site. For example when someone first loads the site. Performance Persistent
__utmc This cookie works alongside the _utmb cookie however this one takes a timestamp when the site is left. Performance Session
__utmt This cookie is used to limit the request rate for the website. Limiting the collection of data on high traffic sites. Performance Persistent
__utmz This cookies keeps track of what software and keywords etc that was used to find the site. For example this could collect information like that the search was from google and Warm and Well was searched for. Performance Persistent
dnn_IsMobile This is used to indicate to us weather you are browsing on a mobile or on a desktop. Necessary Session
language This cookie stores the current language. This gets the browser's default language. Necessary Session
wfvt_73438126 This is a secuirty cookie that helps us to prevent attacks against our website Necessary Persistent

Complaints

All local Citizens Advice have a complaints handling procedure. You can request a copy of the complaints leaflet to be emailed or posted to you from the local Citizens Advice that has dealt with your enquiry.

More on our complaints procedure.
 

Queries

If you have any questions or concerns about how we will use the information you tell us please telephone 01748 823862 or email asm@northyorkslca.org.uk. (Please note we do not provide advice from this email address.)
 

Disclaimer

Citizens Advice Hambleton, Richmondshire and Selby & District has tried to ensure that the information on this website is accurate. However, Citizens Advice Hambleton, Richmondshire and Selby & District will not accept liability for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website. Citizens Advice Hambleton, Richmondshire and Selby & District endeavours to provide a service of the highest quality. However, we cannot guarantee that our service will be uninterrupted or error-free. We are not responsible for claims brought by third parties arising from your use of this website.

Citizens Advice Hambleton, Richmondshire and Selby & District assumes no responsibility for the contents of linked websites. The inclusion of any link should not be taken as endorsement of any kind by Citizens Advice Hambleton, Richmondshire and Selby & District, of the linked website or any association with its operators. Further, we have no control over the availability of the linked pages.

The inclusion of any link should not be taken as endorsement of any kind by Citizens Advice of the linked website or any association with its operators.
 

Copyright

Material on this website, including text and images, is protected by copyright. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal, non-commercial use. Prior written consent of the copyright holder must be obtained for any other use of material. Copyright in all materials and/or works comprising or contained within this website remains with Citizens Advice and other copyright owner(s) as specified. No part of this site or sub-domains of this site may be distributed or copied for any commercial purpose.